Standard Operating Procedures

Staff Standard Operating Procedure (SOP)

Purpose
To ensure all staff act professionally, communicate clearly, and understand their responsibilities when representing the team.

1. Behaviour

• Always act maturely, respectfully, and fairly.
  
  

• Do not argue with members, act rude, or show bias.
  
  

• Keep all staff-only and internal information private.
  
  

• Handle situations calmly, even if members are rude or difficult.
  
  

2. Communication

• Use clear and understandable language when speaking as staff.
  
  

• Avoid slang, excessive abbreviations, or unprofessional wording.
  
  

• Keep messages polite, direct, and easy to understand.
  
  

• Double-check official messages, announcements, and punishments before sending.
  
  

3. Role Responsibilities

Moderator

• Enforce server rules.
  
  

• Handle reports and minor issues.
  
  

• Manage chat behaviour and help keep the server positive.
  
  

Administrator

• Oversee moderators.
  
  

• Handle appeals and serious situations.
  
  

• Ensure punishments are fair and consistent.
  
  

Management+

• Manage all staff operations.
  
  

• Review major decisions and escalations.
  
  

• Oversee staff discipline and overall team performance.
  
  

4. Accountability & Reporting

• All staff actions (warnings, mutes, bans, etc.) must be logged.
  
  

• Mistakes must be owned and reported to higher staff.
  
  

• Reviews may be held to ensure staff follow these standards.
  
  

5. Disciplinary Action

Failure to follow this SOP may result in:

• Verbal warning
  
  

• Written warning
  
  

• Temporary suspension
  
  

• Removal from the staff team
  
  

The action taken depends on the severity of the issue.

Signed:
beany00500
britishwilbur