Standard Operating Procedures

To ensure all staff act professionally, communicate clearly, and understand their responsibilities when representing the team.

1. Behaviour

• Always act maturely, respectfully, and fairly.
  
  

• Never argue, be rude, or show bias towards members.
  
  

• Keep all staff and internal information private.
  
  

• Handle situations calmly, even if members are rude or difficult.
  
  

2. Grammar & Communication

• Use correct spelling, punctuation, and grammar at all times.
  
  

• Avoid slang, abbreviations, or unprofessional language when speaking as staff.
  
  

• Keep messages polite, simple, and easy to understand.
  
  

Always double-check official messages or punishments before sending them.

3. Role Responsibilities

• Moderator: Enforce rules, handle reports, manage chat behaviour, and help maintain a positive environment.
  
  

• Administrator: Oversee moderators, handle appeals or serious issues, and ensure punishments are fair and consistent.
  
  

• Head of Staff (HOS+): Manage all staff operations, review major decisions, oversee disciplinary actions, and ensure everything runs smoothly within the team.
  
  

4. Accountability & Reporting

• Every action (warnings, mutes, bans, etc.) must be logged properly.
  
  

• Staff must take responsibility for any mistakes and report them to higher-ups.
  
  

• Regular reviews may be held to make sure everyone follows these standards.
  
  

5. Disciplinary Action
Failing to follow this Standard Operating Procedure may lead to verbal warnings, written warnings, suspension, or removal from the staff team — depending on the seriousness of the offence.

Signed:
beany00500, britishwilbur